Frequently asked questions
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What areas do you service?
Eastern Massachusetts, Southern NH
I want balloons! How do I order them?
Please fill out our form and we will be in touch!
How much notice do you need before my event?
As much as possible! We accommodate based on our schedule at the time. We may be able to help you last minute if our schedule allows, for a small service fee.
Yes we deliver to the Eastern Massachusetts and Southern New Hampshire areas.
How much are your services?
Our services range based on how elaborate the event is.
We have a minimum of $250 (before tax and setup) for event installations.
How long will my balloons last?
Our most common question!! Latex is an all natural substance and is subject to deterioration due to exposure to the elements. We use only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.
That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.
Can I meet with you at my event space?
We’re happy to meet with you at your event space as long as a deposit has been placed to hold your date.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule, and pay staff to stay later or come in early to prepare your order.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
Do prices include removal of the decor?
Our Delivery and setup fee also includes return for removal of all frames and decor.
How do I pay for my decor?
Once your order is finalized and you have accepted the quote an invoice to pay online via credit card will be sent to you.
What is your cancellation policy?
Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders canceled less than 30 days from the event are not eligible for cancellation, no exceptions. Refunds are not provided on any orders.
How long do balloons last indoors?
Many air filled balloon designs can last weeks indoors! Please note that a space with doors and/or windows open to the outside is considered outdoors because wind, humidity, sunlight can and will affect the balloons. The longevity of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time.
I bought some balloons from somewhere else, can you inflate them for me?
No, we can not guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your decor design. It is more time and cost effective for you to order the balloon decor from us using our balloons.
